Return Policy
Thank you for shopping at BIORNOVA
If you are not completely satisfied with your purchase, we are here to help!
Returns
- Our return policy is 14 days. If it has been 14 days since you received the product, unfortunately we cannot offer you a refund or exchange.
- To be eligible for a return, your item(s) must be unused and in the original packaging in the condition you received it.
- Please send your product in its original packaging to the address on our website.
For all Order Return enquiries, please email (omercelik@biornova.com)
Order Changes and Cancellation
After purchase, we will give you 24 hours to cancel or make any changes (discounted items are not subject to the cancellation option). At any time beyond this, your order will already be processed and preparing for shipping, so order changes or cancellations cannot be made after 24 hours.
Damaged/Missing Products
If for any reason your order has arrived damaged or contains missing items, we will be happy to provide you with a replacement as soon as possible. To make a Damaged/Missing Product Claim, please contact our support team. When emailing us, be sure to put Damaged/Lost Product Claim in the subject line so we can take care of it as soon as possible!
Example Scenarios
"My tracking information says delivered, but I haven't received it yet." If we have confirmed with the post office and courier company that the product was delivered with a specific date, time and location. We are not responsible for missing items during delivery.
If our courier or post office cannot confirm that the item has been delivered. You need to contact us and let us know, then we will make the necessary arrangements to send you another one or issue a refund as soon as possible.
If the parcel was delivered to the same address the recipient gave us and the wrong address was entered by mistake, we cannot be held responsible for this error. But we always like to take care of our customers, so if this mistake happens on your behalf, we will work with you to ensure that you still receive your product at a discounted price! So please double check the shipping address when entering your details during checkout. If you think you have made an address error CONTACT US IMMEDIATELY so we can take care of it before we process the order.
Feel free to contact us at any time, we offer some of the best customer service an online store can provide! We also pride ourselves on our professionalism and fast response times with our 24/7/365 email support!
Returns
Once we have received your product(s) in the conditions and in the manner set out above, we will process your refund immediately and notify you at that time. We will initiate the refund only with the payment method you used for your purchase. Once the credit has been processed, the payment will usually reflect in your account within 3-14 business days, depending on your card issuer's policies.
Shipping
You will be responsible for paying your own shipping costs to return your product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you purchased the product from a free shipping promotion, you will still need to cover the required shipping cost for the product.
Discounted Products
Only regular priced items can be returned, unfortunately discounted items cannot be returned or cancelled. If you have any questions please feel free to contact us at the Shop Email address